Participating hotels reported the highest short-term gains in post-stay guest satisfaction survey ratings, compared to flat rates for non-participating hotels.

Participating hotels saw NPS increases directly tied to revenue growth— ~$84M across 2,200 hotels.

Nearly all participating hotels reported high satisfaction with the training program.

Nearly 90% of participants said the skills learned apply to real work.

Months later, most participants report applying the training to daily work.

For the first time in three years, key company metrics hit target benchmarks.

H&R Block’s simulations reduced call handling times, saving thousands of hours across teams.

The training boosted key metrics like issue resolution and customer effort scores, ensuring better customer outcomes.

Simulations equipped agents with skills to excel, leaving them better prepared and more confident in their roles.

H&R Block achieved measurable ROI, demonstrating the economic value of simulation-based training.