VR training for customer service teams immerse participants in challenging service scenarios, resulting in a highly realistic and authentic experience.
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Training for Customer Service
Live, interactive simulations support service professionals as they practice and master competencies such as how to demonstrate customer orientation, de-escalate conflict, listen attentively, and ensure repeat business.
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The Benefits
Implementing VR simulations as part of your customer service training program can improve customer service satisfaction, customer retention, NPS scores, and employee engagement. For the call-center agent as well as the service director, simulation is a one-stop solution that offers scale and consistency across regions and also humanizes work by connecting learners to the empathetic essence of their profession.
Why Choose Virtual Reality for your Customer Service Training?
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Experiential Training
Experiential training immerses the learner in a customized virtual environment, harnessing the science of “presence” and “plausibility” for a holistic experience that drives true behavioral change.
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Built for Behavioral Change
Facing real-world challenges takes knowing what to do and having the experience gained from realistic practice to actually do it. Mursion unlocks this potential through practice that is not only safe and anonymous but also personalized (responsive to the learner) and variable enough to reflect real-world encounters. This is delivered in a cost-effective way, at scale, elevating the human element.
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Authentic Practice
Tailored experiences are built to reflect relevant, real-world situations in leadership. A human-in-the-loop approach brings the practice to life with a proprietary blend of artificial intelligence and live human interaction.
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Case Studies
New Call Center Agent Onboarding at H&R Block
The Challenge H&R Block’s call center agents are in many cases a customer’s first introduction to the company and its...
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Choose Your Learning Model
Private Practice
Learners experience intensive rounds of targeted and highly personalized sessions.
Virtual Group Workshop
Dynamic team-based approach, in which each learner interacts with avatars while others observe.
In-Person Group Workshop
A style of group workshop, ideal for large cohorts and peer-to-peer learning.