VR training for customer service teams immerse participants in challenging service scenarios, resulting in a highly realistic and authentic experience.
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Customer Service Simulation Training
Live, interactive simulations support service professionals as they practice and master competencies such as how to demonstrate customer orientation, de-escalate conflict, listen attentively, and ensure repeat business.
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The Benefits
Implementing VR simulations as part of your customer service training program can improve customer service satisfaction, customer retention, NPS scores, and employee engagement. For the call-center agent as well as the service director, simulation is a one-stop solution that offers scale and consistency across regions and also humanizes work by connecting learners to the empathetic essence of their profession.
Why Choose Virtual Reality for your Customer Service Training?
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Experiential Training
Experiential training immerses the learner in a customized virtual environment, harnessing the science of “presence” and “plausibility” for a holistic experience that drives true behavioral change.
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Built for Impact
Facing real-world challenges requires not only knowing what to do but also having the ability to put knowledge into action. Mursion Simulations enables learners to build muscle by repeatedly practice critical skills -- research shows that the use of avatars provides a higher level of psychological safety than traditional role play and that two 30-minute sessions with just two attempts each can change behavior.
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Authentic Practice
Tailored experiences are built to reflect relevant, real-world situations in customer service. A human-in-the-loop approach brings the practice to life with a proprietary blend of artificial intelligence and live human interaction.
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Case Studies
New Call Center Agent Onboarding at H&R Block
The Challenge H&R Block’s call center agents are in many cases a customer’s first introduction to the company and its...
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How Can Customer Service Simulation Training Help Your Team?
Establishing & Maintaining Customer Rapport
- Building Rapport with a Customer
- Delivering Difficult News
Customer De-Escalation & Resolution
- Fielding Customer Complaints
- Resolving Customer Concerns with Empathy
