Customer Service Teams
Transforming human interaction into memorable brand experiences for your customers and repeat business for your organization is the heartbeat of any customer service team. While your team nurtures customer relations by anticipating needs and representing core values, daily challenges still arise. In the “age of the review” where service quality is becoming more transparent, and products and services are more complex than ever, front-line employees must deliver swift on-brand service with a true ownership mentality.
Customer Service Teams
Transforming human interaction into memorable brand experiences for your customers and repeat business for your organization is the heartbeat of any customer service team. While your team nurtures customer relations by anticipating needs and representing core values, daily challenges still arise. In the “age of the review” where service quality is becoming more transparent, and products and services are more complex than ever, front-line employees must deliver swift on-brand service with a true ownership mentality.
Training for Customer Service
VR training for customer service teams immerse participants in challenging service scenarios, resulting in a highly realistic and authentic experience. Live, interactive simulations support service professionals as they practice and master competencies such as how to demonstrate customer orientation, de-escalate conflict, listen attentively, and ensure repeat business.
Training for Customer Service
VR training for customer service teams immerse participants in challenging service scenarios, resulting in a highly realistic and authentic experience. Live, interactive simulations support service professionals as they practice and master competencies such as how to demonstrate customer orientation, de-escalate conflict, listen attentively, and ensure repeat business.
The Benefits
Implementing VR simulations as part of your customer service training program can improve customer service satisfaction, customer retention, NPS scores, and employee engagement. For the call-center agent as well as the service director, simulation is a one-stop solution that offers scale and consistency across regions and also humanizes work by connecting learners to the empathetic essence of their profession.
The Benefits
Implementing VR simulations as part of your customer service training program can improve customer service satisfaction, customer retention, NPS scores, and employee engagement. For the call-center agent as well as the service director, simulation is a one-stop solution that offers scale and consistency across regions and also humanizes work by connecting learners to the empathetic essence of their profession.
Why Choose Virtual Reality for your Customer Service Training?
Mursion offers high-impact virtual reality training for customer service.
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Experiential training immerses the learner in a customized virtual environment, harnessing the science of “presence” and “plausibility” for a holistic experience that drives true behavioral change.
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Tailored experiences are built to reflect relevant, real-world situations in customer service. A human-in-the-loop approach brings the practice to life with a proprietary blend of artificial intelligence and live human interaction.
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Facing real-world challenges takes knowing what to do and having the experience gained from realistic practice to actually do it. Mursion unlocks this potential through practice that is not only safe and anonymous but also personalized (responsive to the learner) and variable enough to reflect real-world encounters. This is delivered in a cost-effective way, at scale, elevating the human element.
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Choose Your Learning Model
Private Practice
Learners experience intensive rounds of targeted and highly personalized sessions.
Virtual Group Workshop
Dynamic team-based approach, in which each learner interacts with avatars while others observe.
In-Person Group Workshop
A style of group workshop, ideal for large cohorts and peer- to-peer learning.