The Challenge: Preparing Leaders for Change Management
As T-Mobile prepared to merge with Sprint — uniting two major, distinct organizations — leadership knew they needed more than just plans and processes. They needed leaders who could confidently navigate change, address concerns head-on, and rally their teams through uncertainty.
T-Mobile had already built a strong leadership development program centered around microlearning and experiential practice, tailored to help rising leaders transition into director roles. Now, they wanted to strengthen leaders’ self-efficacy with change management training, specifically, their ability to lead difficult change conversations, voice their own concerns, and respond to resistance from team members.
The stakes were high: successful change leadership would directly impact how smoothly the merger would be felt across thousands of employees.
Our Solution: Immersive, On-Demand Simulations
To prepare leaders for real-world conversations, T-Mobile partnered with Mursion to create a series of change management training simulations.
Key elements of the program included:
- Scenario-based simulations where learners practiced gaining buy-in from influential but resistant employees.
- Flexible, digital access, allowing leaders to complete 30-minute simulations at their convenience, from anywhere.
- A focus on active engagement and reflection, helping leaders sharpen their skills in realistic, high-pressure conversations.
Rather than learning about change management from a slide deck, T-Mobile leaders lived it, practicing how to counter objections, build trust, and lead with empathy during times of disruption.
The Results: Stronger Leaders, Expanded Impact
The results spoke volumes:
- Nearly 90% leaders who participated in change management training demonstrated competency in handling change management conversations.
- Encouraged by the program’s success, T-Mobile expanded simulation training to cover new leadership challenges, including leading difficult team meetings and supporting traumatized employees.
- Twenty new learners continue to join the program every month, ensuring a steady pipeline of leaders skilled at navigating complex team dynamics.
Change management training delivered via immersive simulations has now become a cornerstone of leadership development at T-Mobile, extending into high-profile initiatives like the NXT LVL program for top-performing retail leaders and B2B Sales onboarding.
By investing in immersive practice, T-Mobile is building a culture where leaders don’t just adapt to change, they lead it.
See how simulation-based learning with Mursion can empower your leaders to turn challenges into opportunities. Request a demo today.
