The Challenge Coca-Cola sought a way to scale its global leadership training and practice for 1,300 managers in its HIPO leadership program. This new program was aimed at high-performing employees who had previously reported experiencing dissatisfaction with traditional peer-to-peer role play in the company’s training programs. The...

The Challenge TennCare, Tennessee’s statewide Medicaid program, enlisted Mursion to assess and certify employees as part of a multimillion-dollar initiative called The QuILTSS Institute. Standing for Quality Improvement in Long Term Services and Supports, the program accredits home and nursing care providers as part of a...

The Challenge Nationwide sought to empower its managers to handle typically tough conversations around providing performance feedback to their employees. The company’s original classroom-based approach to training had several drawbacks: high costs of participant travel, few opportunities for effective role-play scenarios or follow-up practice, and difficulty...

The Challenge As T-Mobile was preparing to merge with Sprint, T-Mobile wanted to build their leaders “self efficacy” at handling change management conversations in preparation for the merging of two large distinct organisations. T-Mobile’s long standing leadership program focuses on quick bursts of microlearning paired with experiential learning, ideal for...

The Challenge Comcast, a global leader in internet/cable networks, sought to address high turnover and the myriad challenges of training a dispersed workforce (i.e. a highly mobile staff working from tablets as their only connection to their teams). The overall goal of this initiative was to...

The Challenge Comerica’s retail banking “Promise Centers” pair personal bankers with customers to increase engagement and profitability. Here, bankers provide personalized one-on-one service, delivering consultative knowledge of multiple product offerings and exceptional attention. These conversations require a deep familiarity with the Comerica product line and a...

The Challenge H&R Block’s call center agents are in many cases a customer’s first introduction to the company and its range of services. A competent, confident approach to client interactions is essential for agents to do well on the job and for the company to succeed....